Frequently Asked Questions

General information

What kind of customers and properties do you work with?
Our services are suitable for landlords/agencies, renting out their property, tenants, home-owners as well as commercial buildings.
What are your working hours?
We are aware that situations can occur at any time, so we are proud to be able to provide treatments 24/7, including bank holidays. Our client care centre is open for calls 24 hours.
What is needed to book an appointment?
We will need information on your postcode area, the type of pest that has infested the property, the length of time since the infestation started, whether you have attempted to treat the infestation yourself, and where the infestation has been found. Furthermore, we would like to know how parking will be arranged, the payment option you will choose, and your credit or debit card details (if a card payment is selected).
How to change the time of my pest treatment appointment?
If you have a Fantastic account, you have to log in. You will be able to make any changes regarding your booking. In case you still don’t have one, you can quickly create it at your convenience.
How many exterminators do you send on an address?
There is usually only one pest controller sent to a property. However, two exterminators could be dispatched depending on the level of infestation and the customised service plan.
Do the exterminators you send have any sort of identification?
Yes, along with wearing uniforms. In case of any suspicions, you are always free to contact the main office to confirm.
I clean my home regularly but still have pests – why?
Most pests seek food and shelter in your home. They are not attracted by dirtiness but by food and water supplies. Some insects and rodents can fit through the tiniest holes and cracks. This can happen even if you have the cleanest property.
What is the best way to catch an insect for identification?
We recommend spraying the bug with hairspray and then putting it in a plastic bag to give to the technician.
How long does a visit take?
The service is not hourly based, the technician leaves once the job is finished. The amount of time depends solely on the type of pest and level of infestation.
Should I be concerned if my neighbour had a pest infestation?
It’s a good idea to have your home inspected. However, it depends on the type of pest. My Neighbour Has Rats! What Can I Do?
What areas do you cover?
We constantly work to expand our coverage. Currently, we cover London areas within the M25 zone along with CM, SS, SL, SG, AL, HP and some parts of GU, ME, RH, TN. We are also expanding outside of London and provide pest control services in Manchester, Liverpool, Birmingham and Leeds.
Do you offer long term services?
Yes, we offer regular pest management for commercial clients.
Do you offer a same day service?
Yes, we are available for same-day emergency treatments. Getting a pest exterminator to your property will be our top priority. We are available 24/7 over the phone or online to schedule pest emergency services.
Is there a do-it-yourself solution?
Not really. Most of the insecticides and pesticides used in pest control are not available to the general public.
Do you provide pest treatments on weekends?
Yes, we do! You can book our services on weekend or official holiday, as well.
What type of pests do you treat?
Fantastic Pest Control offers a wide range of pest control and prevention services. We successfully treat rats, mice, squirrels, cockroaches, and bed bugs (heat and steam treatment included). Additionally, we offer spray services against crawling and flying insects. Our company also provides dead animal removal services.
What time of the year is best for pest control?
Early spring is the best time to have your home sprayed. You can easily destroy nests and colonies early in the year when pest populations are low. Less effort is required, resulting in a more efficient and long-lasting treatment.
What is integrated pest control?
Integrated pest management (IPM) aims to minimise pests' infestation by combining different techniques. This program is designed to prevent pest infestations in agricultural settings, homes, gardens or other areas with minimal pesticides. IPM aims to prevent pests or their damages on a long-term basis and has a safe, harmless impact on humans and the environment.

Pest control service related information

Is pest control safe for kids and pets?
We apply insecticides at low concentrations. This means they are strong enough to kill tiny insects but are harmless for people and pets. However, it would be best to keep any pets (fish included) out of the treated premises for a couple of hours until the insecticides settle and dry.
Do you treat every property the same way?
Definitely not. Each pest treatment is tailored to the needs of the client! Our goal is to provide a customised service for each customer and their pest problem.
Do I need to clean my house before the exterminator arrives?
It depends on what type of pest issue you have. Once we confirm your booking, we will give you full instructions.
My dog has fleas, can pest exterminators help?
Responsible pest control is never practised on pets. This situation should be handled by a veterinarian. For better results, we recommend both a thorough flea fumigation of your property and bringing your beloved pet to your preferred vet.
What is the perfect time to book a pest treatment?
You should hire a pest exterminator as soon as possible. So, once you notice any signs of a pest infestation such as obnoxious smells, strange or squeaking sounds from the walls, chewed items, faeces, etc.
Do I have to be home when my home is being treated?
No, only if you want to be. However, when you book your appointment you must inform us if you won’t be present. Of course, depending on the treatment and location, there would have to be some kind of arrangement to let the exterminator inside the premises.
What if I continue to see the pest problem after the service?
It’s normal for insect activity to increase right after the treatment – that means it’s working! However, if the problem persists and you still see pests after about seven days, we can offer intensive treatment at unbeatable rates.
Is it normal to see dead bugs after the treatment?
It is completely normal to see the corpses of dead insects after the procedure. This is a sure sign that the treatment is working.
Is there an eco-friendly pest control method?
Heat treatment is a chemical-free pest control method used to treat bed bugs by raising the temperature of the room. Heat treatment is 100% safe and effective. Our exterminators kill bed bugs with industrial heat machines within one visit!
What is the most effective rodent control?
Rodent infestations and contact with rodents are best prevented by removing food sources, water, and items that provide shelter. Snap traps are an effective way to get rid of rats fast. For best results, look for snap traps that kill rats instantly.

Quotes and pricing

What payment methods can I use?
We have flexible pricing options to match your needs without any hidden charges. However, we will need card details to avoid last-minute cancellations. We accept Visa or MasterCard. Bank transfer is also available. We don't accept cash payments.
Is it necessary to pay in advance?
Yes, we require preliminary payment. Your card may be charged for the full price of the service immediately upon booking or at any time before the service begins.
Are quotes free?
Yes, all of the quotes we give are free and without any obligation. To receive one, you can call us, use our contact form or online chat.
Do you offer discounted prices?
Yes, we do. You can join our Fantastic Club and benefit from our numerous deals and discounts on all services for a year. You can read more on our dedicated Fantastic Club page.

Before and after pest treatment

What to do before treatment for rodents?
In case you’ve placed traps or poison on your own, make sure to remove them before the technician arrives. Get rid of all food leftovers and thoroughly vacuum your property.
What to do after treatment for rodents?
Don’t keep any exposed food inside and outside your home. Package your household rubbish well, keep lid of your bin closed. Have in mind that your rubbish can attract other pests too – mice and cockroaches, for example. Check the condition of your garden, deal with any overgrown areas.
How to prepare for bed bug heat treatment?
Place items stored under or on the bed, such as shoes, stuffed animals, toys, books, etc., in open laundry baskets to prepare for heat treatment. You should arrange hanging items so that the space between the items must be large enough for the heated air to circulate.
What to do before treatment for insects?
Remove any pet animals from the property including fish and other tank-dwelling creatures. Hoover all area of the property that are affected. Leave the premises prior to the treatment.
What to do after treatment for insects?
Let the place stay empty for at least two hours so the insecticide can settle. When you return, air out the entire place for about ten minutes. It would be best if you don’t hoover/wash the treated areas for at least five days.
What to do after bed bug heat treatment?
As soon as the treatment is finished, you can begin cleaning. It is important to remove all dead insects and eggs from all your belongings when you are cleaning. Start by vacuuming all soft surfaces thoroughly. Focus on the outside crevasses, which are places where these insects burrow when the heat becomes unbearable.

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