Frequently Asked Questions

Are your pest treatments safe for pregnant women?

We always strive to use insecticides which have minimum risk to people and pets. This is why most of the insecticides we use are water based. We choose different solutions depending on your pest problem. If the treatment requires your wife to leave the premises, your London pest control technician will give you all the needed information and tips for the situation.

I clean my home regularly but still have pests – why?

Most pests seek food and shelter in your home. They are not attracted by dirtiness but by food and water supplies. Some insects and rodents can fit through the tiniest holes and crack. This can happen even if you have the cleanest property.

Do you offer pet-friendly pest control?

We apply insecticides at low concentrations. This means they are strong enough to kill tiny insects but are harmless for people and pets. However, it would be best to keep any animals out of the treated premises for a couple of hours until the insecticides settle and dry. If there is a fish tank in the property, it should be covered during the treatment.

My dog has fleas, can pest exterminators help?

Responsible pest control is never practised on pets. This situation should be handled by a veterinarian. For better results we can do a flea fumigation of your property simultaneously with the vet visit.

What kind of customers and properties do you work with?

Our services are suitable for landlords/agencies, renting out their property, tenants, home-owners as well as commercial buildings.

What areas do you cover?

London areas within the M25 zone along with CM, SS, SL, SG, AL, HP and some parts of GU, ME, RH, TN.

What is needed to book an appointment?

You need to provide us with information on your postcode area, the type of pest and time that the infestation has existed, whether or not you’ve tried to treat the problem by yourself, where exactly in the property has the infestation been spotted. We would also like to know in advance how parking is arranged, what payment option you would choose and your credit or debit card details.

Is it possible to schedule for the same day?

Yes, we offer same-day service.

Do I have to be home when my home is being treated?

No, only if you want to be. However, when you book your appointment you must inform us if you won’t be present. Of course, depending on the treatment and location, there would have to be some kind of arrangement to let the exterminator inside the premises.

How many exterminators do you send on an address?

Usually only one pest controller is sent to a property. But depending on the personalized service plan and the size of the infestation – a team of two exterminators can be sent.

Do the exterminators you send have any sort of identification?

Yes, along with wearing uniforms. In case of any suspicions, you are always free to contact the main office to confirm.

What is the best way to catch an insect for identification?

We recommend spraying the bug with hairspray and then putting it in a plastic bag to give to the technician.

How long does a visit take?

The service is not hourly based, the technician leaves once the job is finished. The amount of time depends solely on the type of pest and level of infestation.

Do you treat every property the same way?

Absolutely not. Our aim is to provide a customized service for each client and their pest problem. Our pest treatments vary with the customer’s needs!

What if I continue to see the pest problem after my regular service?

It’s normal for insect activity to increase right after the treatment – that means it’s working! However, if the problem persists and you still see pests after about seven days, we can offer intensive treatment at unbeatable rates.

Is it normal to see dead bugs after the treatment?

It is completely normal to see the corpses of dead insects after the procedure. This is a sure sign that the treatment is working.

My neighbour had a pest infestation, should I be concerned about my household?

It’s a good idea to have your home inspected. However, it depends on the type of pest.

Is there a do-it-yourself solution?

Not really. Most of the insecticides and pesticides used in pest control are not available to the general public.

Do you offer long term services?

Yes, we offer regular pest management for commercial clients.

What are your working hours?

We are aware that situations can occur at any time, so we are proud to be able to provide treatments 24/7, including bank holidays. Our client care centre is open for calls 24 hours.

What payment methods can I use?

Cash, Visa or MasterCard.

Is it necessary to pay in advance?

No, there are no requirements for preliminary payment. The full payment is requested upon completion of the first visit.

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